Delivery Information

All orders are shipped from our warehouses located in China on the same or next business day from the date the order is placed.


For international orders, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.


Once your payment is approved, you will receive an e-mail when your order has been processed (may take up to 48 hours). You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of yours lash.


Important note: If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 24 – 72 hours for the tracking information to show


Refund Policy

Refunds are only accepted if the item is faulty within 30 days of purchase. If in any way you are not satisfied with the items you purchased, we promise a full refund or exchange within the first 30 days of purchase and must be returned in original condition, unused uncut or sprayed with perfume, in original packaging. Full refund will be released upon receipt of items. Please return the item with tracking to be sure it arrives. 

Please Refer To The Following Process:

STEP 1

Submit a return request to support@obeyaeyelash.com

STEP 2

Returns are processed within 3 business days of being delivered to OBEYALASH. An email will be dispatched when your return is processed.

NOTE：

Returns must be shipped out within 30 days of receiving your package.

The items must be mailed back in its original packaging.

Customers will only be charged once at most for shipping costs (this includes returns and exchanged.); 

Final sale: Any piece marked as ‘final sale’ is final and cannot be returned or exchanged.

Return address: contact support@obeyaeyelash.com to get the return address

STEP 3

We will refund within 1 business days after receiving the return, and the refund will be directly remitted to your payment account.